Hi, I’m David Healey, Product design director.
I am a dedicated product design leader with extensive experience across top product companies and agencies in both the UK 🇬🇧 and Australia 🇦🇺.
User-centricity and high-level craft
My career is built on a passion for user-centricity and high-level craft, focused on delivering measurable business results.
My deep domain expertise is in financial services, where my work has included improving customer satisfaction by 15%, reducing operational handling time by 20%, and delivering multi-million pound efficiencies.
Player-coach leader
I thrive as a player-coach, comfortable both leading and scaling multi-disciplinary design and research teams and diving into hands-on IC work. I am an innovative collaborator, building strong relationships across all organisational levels to ensure great work is visible, roadmapped, and built.
My leadership style is guided by the simple mantra of being 'kind & fair', a principle that guides my managerial situations.
Results
At Chase, as Design director, I lead the zero-to-one digital identity initiative, moving from a blank Figma file to a live product in market. Our research-led approach delivered exceptional results: a robust 88% usability score for the main product. Additionally, I lead inittiatives in Servcing which are forecasting $2.2M in savings by EOY 2026.
“Dave has a natural ability bring positive energy into the room and inspire and galvanize people around him.”
Robert Fransgard
Head of design at Pleo
Product companies I’ve worked with
Latest 7 years experience
2024
JP Morgan Chase & Co
Design director
I lead design for JPM’s digital identity venture, raising research + design standards across servicing platforms. Driving evidence-led solutions, and tighter cross-functional alignment.
Impact: 88% usability score for 0-1 digital identity experience. Servicing projected $2.2M in savings by EOY 2026.
2023
Pleo
Design director
Led onboarding, acquisition, adoption + retention at Pleo, improving journeys end-to-end to boost conversion, engagement + usage. Helped create new design, research + brand career frameworks, and coached teams to raise craft + mobility.
Impact: 99% feel secure, 138 admin hrs saved/yr, 90% satisfaction, +8% activation/retention.
2018
10x Banking
Head of product design & research
Led and scaled Design & Research for 10x’s cloud banking platform (SaaS apps, APIs, SDKs, docs, site + brand). Set UX vision, raised standards, improved workflows, and drove end-to-end prototype testing to boost alignment, velocity + quality.
Impact: prototyping 70%→100% task success, +25% self-service, retention <1yr→3+yrs, clients to 1M+ users + £10B balances in a year.
2018
Virgin Money digital bank
Lead product designer
Led end-to-end product design, grew the team, set processes, and shaped UX across payments, banking, savings, overdrafts + lending through rapid prototyping + deep research.
Impact: Built team, MVP in <4 months, first-class design system, fast research-led iteration, raised design’s influence.
Let’s do great work together
Need a confident design leader who can guide teams, influence execs, and jump into Figma? I’m your guy, let’s talk.
Email me
View my LinkedIn