DH

Hi, I’m David Healey, Product design director.

I am a dedicated product design leader with extensive experience across top product companies and agencies in both the UK 🇬🇧 and Australia 🇦🇺.

An illustrative sketch of a flower

User-centricity and high-level craft

My career is built on a passion for user-centricity and high-level craft, focused on delivering measurable business results.

 

My deep domain expertise is in financial services, where my work has included improving customer satisfaction by 15%, reducing operational handling time by 20%, and delivering multi-million pound efficiencies.

Player-coach leader

I thrive as a player-coach, comfortable both leading and scaling multi-disciplinary design and research teams and diving into hands-on IC work. I am an innovative collaborator, building strong relationships across all organisational levels to ensure great work is visible, roadmapped, and built.

 

My leadership style is guided by the simple mantra of being 'kind & fair', a principle that guides my managerial situations.

Results

At Chase, as Design director, I lead the zero-to-one digital identity initiative, moving from a blank Figma file to a live product in market. Our research-led approach delivered exceptional results: a robust 88% usability score for the main product. Additionally, I lead inittiatives in Servcing which are forecasting $2.2M in savings by EOY 2026.

“Dave has a natural ability bring positive energy into the room and inspire and galvanize people around him.”

Robert Fransgard

Head of design at Pleo

Product companies I’ve worked with

Latest 7 years experience

2024

JP Morgan Chase & Co

Design director

I lead design for JPM’s digital identity venture, raising research + design standards across servicing platforms. Driving evidence-led solutions, and tighter cross-functional alignment.

 

Impact: 88% usability score for 0-1 digital identity experience. Servicing projected $2.2M in savings by EOY 2026.

2023

Pleo

Design director

Led onboarding, acquisition, adoption + retention at Pleo, improving journeys end-to-end to boost conversion, engagement + usage. Helped create new design, research + brand career frameworks, and coached teams to raise craft + mobility.

Impact: 99% feel secure, 138 admin hrs saved/yr, 90% satisfaction, +8% activation/retention.

2018

10x Banking

Head of product design & research

Led and scaled Design & Research for 10x’s cloud banking platform (SaaS apps, APIs, SDKs, docs, site + brand). Set UX vision, raised standards, improved workflows, and drove end-to-end prototype testing to boost alignment, velocity + quality.

Impact: prototyping 70%→100% task success, +25% self-service, retention <1yr→3+yrs, clients to 1M+ users + £10B balances in a year.

2018

Virgin Money digital bank

Lead product designer

Led end-to-end product design, grew the team, set processes, and shaped UX across payments, banking, savings, overdrafts + lending through rapid prototyping + deep research.

Impact: Built team, MVP in <4 months, first-class design system, fast research-led iteration, raised design’s influence.

Let’s do great work together

Need a confident design leader who can guide teams, influence execs, and jump into Figma? I’m your guy, let’s talk.

Email me

View my LinkedIn

DH

Hi, I’m David Healey, Product design director.

I am a dedicated product design leader with extensive experience across top product companies and agencies in both the UK 🇬🇧 and Australia 🇦🇺.

An illustrative sketch of a flower

User-centricity and high-level craft

My career is built on a passion for user-centricity and high-level craft, focused on delivering measurable business results.

 

My deep domain expertise is in financial services, where my work has included improving customer satisfaction by 15%, reducing operational handling time by 20%, and delivering multi-million pound efficiencies.

Player-coach leader

I thrive as a player-coach, comfortable both leading and scaling multi-disciplinary design and research teams and diving into hands-on IC work. I am an innovative collaborator, building strong relationships across all organisational levels to ensure great work is visible, roadmapped, and built.

 

My leadership style is guided by the simple mantra of being 'kind & fair', a principle that guides my managerial situations.

Results

At Chase, as Design director, I lead the zero-to-one digital identity initiative, moving from a blank Figma file to a live product in market. Our research-led approach delivered exceptional results: a robust 88% usability score for the main product. Additionally, I lead inittiatives in Servcing which are forecasting $2.2M in savings by EOY 2026.

“Dave has a natural ability bring positive energy into the room and inspire and galvanize people around him.”

Robert Fransgard

Head of design at Pleo

Product companies I’ve worked with

Latest 7 years experience

2024

JP Morgan Chase & Co

Design director

I lead design for JPM’s digital identity venture, raising research + design standards across servicing platforms. Driving evidence-led solutions, and tighter cross-functional alignment.

 

Impact: 88% usability score for 0-1 digital identity experience. Servicing projected $2.2M in savings by EOY 2026.

2023

Pleo

Design director

Led onboarding, acquisition, adoption + retention at Pleo, improving journeys end-to-end to boost conversion, engagement + usage. Helped create new design, research + brand career frameworks, and coached teams to raise craft + mobility.

Impact: 99% feel secure, 138 admin hrs saved/yr, 90% satisfaction, +8% activation/retention.

2018

10x Banking

Head of product design & research

Led and scaled Design & Research for 10x’s cloud banking platform (SaaS apps, APIs, SDKs, docs, site + brand). Set UX vision, raised standards, improved workflows, and drove end-to-end prototype testing to boost alignment, velocity + quality.

Impact: prototyping 70%→100% task success, +25% self-service, retention <1yr→3+yrs, clients to 1M+ users + £10B balances in a year.

2018

Virgin Money digital bank

Lead product designer

Led end-to-end product design, grew the team, set processes, and shaped UX across payments, banking, savings, overdrafts + lending through rapid prototyping + deep research.

Impact: Built team, MVP in <4 months, first-class design system, fast research-led iteration, raised design’s influence.

Let’s do great work together

Need a confident design leader who can guide teams, influence execs, and jump into Figma? I’m your guy, let’s talk.

Email me

View my LinkedIn

DH

Hi, I’m David Healey, Product design director.

I am a dedicated product design leader with extensive experience across top product companies and agencies in both the UK 🇬🇧 and Australia 🇦🇺.

An illustrative sketch of a flower

User-centricity and high-level craft

My career is built on a passion for user-centricity and high-level craft, focused on delivering measurable business results.

 

My deep domain expertise is in financial services, where my work has included improving customer satisfaction by 15%, reducing operational handling time by 20%, and delivering multi-million pound efficiencies.

Player-coach leader

I thrive as a player-coach, comfortable both leading and scaling multi-disciplinary design and research teams and diving into hands-on IC work. I am an innovative collaborator, building strong relationships across all organisational levels to ensure great work is visible, roadmapped, and built.

 

My leadership style is guided by the simple mantra of being 'kind & fair', a principle that guides my managerial situations.

Results

At Chase, as Design Director, I lead the zero-to-one digital identity initiative, taking it from a blank Figma file to a live, in-market product. Our research-driven approach delivered strong outcomes, including an 88% usability score for the core experience. In addition, I’m driving key servicing initiatives projected to generate $2.2M in savings by EOY 2026.

 

In earlier roles at ANZ and Jetstar, I further improved operational efficiency, reducing a product setup time from 1 hour to just 10 minutes and cutting flight booking time by 15% with data-driven UX.

 

I join the dots from insight to impact, obsessing over the details users feel and the big numbers leaders need to see.

“Dave has a natural ability bring positive energy into the room and inspire and galvanize people around him.”

Robert Fransgard

Head of design at Pleo

Product companies I’ve worked with

Latest 7 years experience

2024

JP Morgan Chase & Co

Design director

I lead design for JPM’s digital identity venture, raising research + design standards across servicing platforms. Driving evidence-led solutions, and tighter cross-functional alignment.

 

Impact: 88% usability score for 0-1 digital identity experience. Servicing projected $2.2M in savings by EOY 2026.

2023

Pleo

Design director

Led onboarding, acquisition, adoption + retention at Pleo, improving journeys end-to-end to boost conversion, engagement + usage. Helped create new design, research + brand career frameworks, and coached teams to raise craft + mobility.

Impact: 99% feel secure, 138 admin hrs saved/yr, 90% satisfaction, +8% activation/retention.

2018

10x Banking

Head of product design & research

Led and scaled Design & Research for 10x’s cloud banking platform (SaaS apps, APIs, SDKs, docs, site + brand). Set UX vision, raised standards, improved workflows, and drove end-to-end prototype testing to boost alignment, velocity + quality.

Impact: prototyping 70%→100% task success, +25% self-service, retention <1yr→3+yrs, clients to 1M+ users + £10B balances in a year.

2018

Virgin Money digital bank

Lead product designer

Led end-to-end product design, grew the team, set processes, and shaped UX across payments, banking, savings, overdrafts + lending through rapid prototyping + deep research.

Impact: Built team, MVP in <4 months, first-class design system, fast research-led iteration, raised design’s influence.

Let’s do great work together

Need a confident design leader who can guide teams, influence execs, and jump into Figma? I’m your guy, let’s talk.

Email me

View my LinkedIn

David Healey

DH

Hi, I’m David Healey, Product design director.

I am a dedicated product design leader with extensive experience across top product companies and agencies in both the UK 🇬🇧 and Australia 🇦🇺.

An illustrative sketch of a flower

User-centricity and high-level craft

My career is built on a passion for user-centricity and high-level craft, focused on delivering measurable business results.

 

My deep domain expertise is in financial services, where my work has included improving customer satisfaction by 15%, reducing operational handling time by 20%, and delivering multi-million pound efficiencies.

Player-coach leader

I thrive as a player-coach, comfortable both leading and scaling multi-disciplinary design and research teams and diving into hands-on IC work. I am an innovative collaborator, building strong relationships across all organisational levels to ensure great work is visible, roadmapped, and built.

 

My leadership style is guided by the simple mantra of being 'kind & fair', a principle that guides my managerial situations.

Results

At Chase, as Design Director, I lead the zero-to-one digital identity initiative, taking it from a blank Figma file to a live, in-market product. Our research-driven approach delivered strong outcomes, including an 88% usability score for the core experience. In addition, I’m driving key servicing initiatives projected to generate $2.2M in savings by EOY 2026.

 

In earlier roles at ANZ and Jetstar, I further improved operational efficiency, reducing a product setup time from 1 hour to just 10 minutes and cutting flight booking time by 15% with data-driven UX.

 

I join the dots from insight to impact, obsessing over the details users feel and the big numbers leaders need to see.

“Dave has a natural ability bring positive energy into the room and inspire and galvanize people around him.”

Robert Fransgard

Head of design at Pleo

Product companies I’ve worked with

Latest 7 years experience

2024

JP Morgan Chase & Co

Design director

I lead design for JPM’s digital identity venture, raising research + design standards across servicing platforms. Driving evidence-led solutions, and tighter cross-functional alignment.

 

Impact: 88% usability score for 0-1 digital identity experience. Servicing projected $2.2M in savings by EOY 2026.

2023

Pleo

Design director

Led onboarding, acquisition, adoption + retention at Pleo, improving journeys end-to-end to boost conversion, engagement + usage. Helped create new design, research + brand career frameworks, and coached teams to raise craft + mobility.

 

Impact: 99% feel secure, 138 admin hrs saved/yr, 90% satisfaction, +8% activation/retention.

2018

10x Banking

Head of product design & research

Led and scaled Design & Research for 10x’s cloud banking platform (SaaS apps, APIs, SDKs, docs, site + brand). Set UX vision, raised standards, improved workflows, and drove end-to-end prototype testing to boost alignment, velocity + quality.

 

Impact: prototyping 70%→100% task success, +25% self-service, retention <1yr→3+yrs, clients to 1M+ users + £10B balances in a year.

2018

Virgin Money digital bank

Lead product designer

Led end-to-end product design, grew the team, set processes, and shaped UX across payments, banking, savings, overdrafts + lending through rapid prototyping + deep research.

 

Impact: Built team, MVP in <4 months, first-class design system, fast research-led iteration, raised design’s influence.

Let’s do great work together

Need a confident design leader who can guide teams, influence execs, and jump into Figma? I’m your guy, let’s talk.

Email me

View my LinkedIn